Returns & Exchanges

We take pride in the quality of our merchandise and want you to be happy with your order.

Return Policy

Accepted Items

• All in-stock dresses are offered with flat rate shipping and free returns. This includes in-stock bridesmaid dresses & separates, twist dresses and tuxedos.
• All clearance/closeout styles are final and are not returnable.
• All special order dresses are not returnable and all sales are final. If item is defective or damaged in shipment please contact us.
• All fabric yardage, fabric swatches, and PANTONE paper Chiplettes are not returnable, all sales are final.

Terms

• Returns must be initiated within 30 days of receiving your order.
• All returned items must be received back in their original, unworn condition and must include all original packaging with any security tags affixed.

Refunds

• A refund will be issued for the order value.
• Credit will only be applied to the original credit card account used for purchase.
• Most credits are issued within 5-7 business days of receipt of the item, allowing for processing and inspection time.
• If our warehouse is unable to accept your return, the merchandise will be returned to you without credit.

Exchange Policy

We do not offer exchange service for products at this time. If you purchased your item/s on https://dessy.com and would like to exchange for a different size or style, you will need to return the item/s for a refund and place a new order for the correct item/s on https://dessy.com.

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