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Frequently Asked Questions

You'll find answers to our top asked questions.


ORDERING A DRESS

Where can I order bridesmaid dresses?

You can order our jumpsuits and dresses online at our website https://dessy.com/ in the U.S. and https://ca.dessy.com/ in Canada and through our independent authorized retail partners. If you are a U.K., E.U., or Australian customer, you must order through a local authorized retail partner. To find an independent authorized retail partner near you, please visit our Store Finder.

Where can I see your dresses in person?

If you are in the New York City or Toronto areas, you can make an appointment to visit one of our Showrooms. You'll be able to view and try on our most popular styles, get measurement and sizing assistance, and browse our fabrics and colors in person. To visit one of our Showrooms, you'll need to book an appointment: NYC Showroom, Toronto Showroom.

SIZING & FIT

Are bridesmaid dresses true to size?

Each dress has unique size measurements, so you may not wear your usual size. Most people need 1 size larger than their typical Ready-to-Wear size. For an optimal fit, alterations are often required.

How do I choose the right size?

First, you'll need to determine your body measurements by either measuring yourself or getting measured professionally. Next, view your chosen dress and click the CHOOSE SIZE button. Enter your measurements, and a size recommendation will be provided to you. (Your recommended size may differ between styles.) If your recommended size seems significantly off from your usual size, or you are unsure about which size or length to order, please contact a stylist before placing your order. You may also refer to the size chart for your chosen style.

How do I know if I need extra length?

If you're 5'8" and plan to wear a 2-inch heel or higher, you may want to consider ordering extra length. You'll need to refer to the high point measurement on the style-specific size chart to determine if you'll need extra length. Extra length varies between 3-5 inches, depending on the style. However, Thread Bridesmaid styles are available in only one length and run approximately 1.5" longer than our other brands.

Do you sell plus size bridesmaid dresses?

Yes! We offer inclusive sizing. Our jumpsuits and dresses are available in sizes 00-30W and XS-3X. In addition, most styles are available with extra length, which is noted in the description.

How do I order a bridesmaid dress when pregnant?

We have a varied selection of maternity bridesmaid dresses designed precisely for this occasion! Our stylists are also available to assist you with finding an early-maternity-friendly bridesmaid style - get in touch with a stylist.

FABRIC SWATCHES & EXTRA FABRIC

How do I pick my bridesmaids dress color?

Colors viewed on your screen will vary from the actual fabric colors. So, we always recommend viewing your fabric and color choice in person before placing your dress order.

How can I see bridesmaid colors in person?

You can order fabric swatches for all current Dessy Group colors and fabrics. Plus, you can get up to 5 swatches for free.

Can I order extra fabric to match my bridesmaid dress?

Yes! You can order fabric by the yard, zippers, and trims to match all of our dresses and jumpsuits.

DELIVERY

When should bridesmaids' dresses be ordered?

The earlier, the better. You should plan to order your bridesmaid dress 4 months before your event or wear date, if you've chosen a Special Order style. For a Ready to Ship style, you should order at least 1 month before your wear date. Ideally, you'd want to receive your dress at least 2 weeks before your wear date to allow time for alterations and transit delays.

I need bridesmaid dresses quick, can you help?

Yes, absolutely! We stock a wide selection of our most popular styles, colors, and sizes. Our in-stock, Ready to Ship bridesmaid dresses ship in just a few business days. Additionally, we offer rush delivery on most Special Order styles. Rush order bridesmaid dresses have varying ship times depending on the style, which is noted in the product description.

SPECIAL ORDER DRESSES VS. READY TO SHIP DRESSES

Why is my dress Special Order?

To accommodate a wide range of wedding themes and bridesmaid's sizes, we offer over 400 unique styles, 200 colors, and 17 sizes! It would be impossible for us to stock every style, color, and size combination. Therefore many style, color, and size combos need to be produced when an order is placed - these are called Special Order. Special Order styles are made especially for your order, ship in several weeks, and are returnable for a restocking fee.

What is a Ready to Ship dress?

We stock a Ready to Ship selection of our most popular styles, colors, and sizes. Currently, we offer a variety of Ready to Ship options in sizes 00-24 and XS-3X. We review and refresh this mix regularly based on current trends and availability. Ready to Ship styles are in stock, ship in a few business days, and are fully returnable.

Do you make custom bridesmaid dresses?

No, unfortunately, we don't manufacture custom garments using customers' body measurements.

RETURNS & EXCHANGES

Can I exchange or return my dress if it doesn't fit?

All of the details on returns and exchanges can be found in Our Return Policy.

COUPONS & DISCOUNTS

Can I use a coupon on a dress I already purchased?

Sorry, coupon codes cannot be applied to previous purchases, redeemed for cash, or combined with any other offers. There is a limit of one coupon per order. Free shipping is only available to U.S. and C.A. addresses, when offered.

Thanks for your interest in The Dessy Group. We're flattered that you're considering us for your special day! If you have any additional questions, please get in touch. We're happy to help!

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